Finally, here's a sample of extracts from the type of emails and letters we receive daily. We hope you will find them interesting.
"Although there are many chimeneas out there, none compares with the lovely chestnut El Chef Superchim we bought from you at BBC Gardener's world….we absolutely love it and it is much admired by our neighbours and friends who we are sure you'll be hearing from. PLEASE don't sell them one - we want to keep it special !" (The Shackletons, Bromsgrove)
"We saw you at a show in Harrogate 3 years ago when we just began looking for a patio heater and bbq. We were very impressed with your husband's shorts (it was freezing cold and wet at the time) and his chicken in a pot! but were not quite ready to buy at the time. We lost your details, searched the garden centres looking for your products but could not find anything like them! We've just found you on the web site and have placed our order. Sorry it took us 3 years!" (Tommy Burgess, York)
"I've been looking for a chim for ages. I wanted a good one though. We could not decide between you and the Bushman but in the end it was your knowledge and enthusiasm as well as the fact that you provided everything in writing that you promised us verbally, that swung it towards the Superchim Bubble completo. We LOVE the fact you can move it around and don't have to bother with any maintenance or covers. Also we really liked the fact that we could cook in the snow this Christmas without having to make any preparation to warm it through. The kids thought I was mad steaming a christmas pud on the top of the cooking crown this year! We can't wait for the spring now as I'm desperate to try that hot smoked fish idea in your book where you hang it down the chimney. I'm sending the old man out to get some trout from the local river! (Lucy Partington - Edinburgh )
Ref Superchim Luna Blue: "The chimenea has been used constantly since we got it from you - even in the Winter. We have cooked everything from sausages, kebabs and vegetables through to rolled loin of pork and haven't used any of our barbeques since its arrival.
Having the chimenea also changed the focus of the summer and early Autumn evenings. My family spent a lot of time sitting outside talking around the chimenea. This is a far more satisfying way to pass the time than in front of the TV. As a bonus we have discovered a local joiner who is happy to keep off-cuts for us. Seasoned oak makes great chimenea fuel!" (Butterworths, London )
On a delivery of a "unique" bbq that went wrong! "Dear Alison - please find photos of corn. Many thanks for the excellent customer care - much appreciated. Will be ordering again. kind regards …" Ms Whatley- Gloucestershire
"Dear CCC We meet at the Bath and West on Thursday - most impressed and have consequently ordered the El Chef completo and some bits on-line. Hope the show went well - you deserve success." Dr Poland , Somerset
"This is a short word of thanks for the manner in which your customer service team handled my order. These days there are very few companies who go that extra mile to satisfy customers but you have been outstanding! Thank you for your service, I will definitely recommend your company to friends in the future." G Snowball, Home Counties
"Thank you for sending me a copy of your chimenea cookbook. I have to say the book was well worth the wait - great illustrations throughout and particularly like the tagine recipes and the corn bread. Papa Pedro looks like a real "sweetie" - P Tarr, Bristol
"Please could you send us another copy of your recipe book for the chimenea. We've had great use out of the chim since we got it from you at the Royal Highland. Our son already had a chimenea but no book so itwill be a nice present for him! When is the next book coming out? I can send you some of my own recipes if you like! ……" - Mrs McIntyre, Inverhip
"Thanks for the safe and timely delivery of my Superchim completo with grapevine pattern - it is just right for our patio here in Lanzarote and we really appreciate the amount of time and advice you gave us over the phone to help us get the right thing! This is how it looks…the cat moved into it last week! Needless to say there was no fire in it at the time! I will send you an order for some extra bits, skewers and fish things in a week or so before the English relatives come out for a few weeks holiday." - B. Wright, Puerto del Carmen
"Hello again - we bought "Splodge superchim completo" from you on Saturday at Gardener's World and lovely he is too! We did realise on getting home however that we do not have the grill pan. Could you post one out to us please? Can't wait to get started on some of your mouth-watering recipes! " K Bannerman - Lincs